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is possible to tell variation or whether the system is out of control. 260 July 2015 3) Quality Circles This is a quality control technique which originated in Japan. It involves the use of committee of workers that analyses and solves quality problems of various departments in the organisation. The quality groups are established in every department and trained on problem solving by use of statistical quality control and other group process. They are encouraged to make important inputs to key decisions affecting their activities. They regularly meet to review the quality of goods or services offered. The quality circle is not a permanent committee. It may compris e of between 5 –1 2 members and membership is rotated between members of the department/production units. 4) Monitoring the quality of supplies Quality problems in production are often the result of poor quality inputs. Organisations should have strong programs for ensuring that they have the right quality of incoming materials and
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