An Adjustment Refusal Letter
An out-of-town customer bought an expensive dress from the writer and mailed it
back three weeks later, asking for a refund.
The customer explained that the dress
was not a good fit and that she really did not like it anymore.
But perspiration stains
on the dress proved that she had worn it.
Below is the letter response for the refusal.
Marie’s Fashions
103 Breaker Rd.
Houston, TX 77015.
713-454-6778.
Fax: 713-454-6771
February 19, 2012
Ms. Maud E. Jones
117 Kyle Avenue E
College Station, TX 77840-2415
Dear Ms. Jones:
We understand your concern about the St. John’s dress you returned February 15.
As always, we are willing to do as much as we reasonably can to make things right.
What we can do in each instance is determined by the facts.
