An Adjustment Refusal Letter An out-of-town customer bought an expensive dress from the writer and mailed it back three weeks later, asking for a refund. The customer explained that the dress was not a good fit and that she really did not like it anymore. But perspiration stainson the dress proved that she had worn it. Below is the letter response for the refusal.Marie’s Fashions103 Breaker Rd. Houston, TX 77015. 713-454-6778. Fax: 713-454-6771February 19, 2012Ms. Maud E. Jones117 Kyle Avenue ECollege Station, TX 77840-2415Dear Ms. Jones:We understand your concern about the St. John’s dress you returned February 15. As always, we are willing to do as much as we reasonably can to make things right.What we can do in each instance is determined by the facts.