conflict slides - Performance Decreased Decreased Group...

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Conflict: A definition Process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something the first party cares about. For a conflict to exist, it must be perceived by those involved. This definition is flexible enough to cover a full range from subtle disagreement to violent acts.
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Traditional View Human Relations View Interactionist View Transitions in Conflict Transitions in Conflict Thought Thought
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Types of Conflicts Task conflict Relational conflict Process conflict Low functional dysfunctional functional High dysfunctional dysfunctional dysfunctional
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The Conflict Process Antecedent Conditions: Antecedent Conditions: Communication Communication Structure Structure Personal Variables Personal Variables Perceived Perceived Conflict Conflict Felt Felt Conflict Conflict Overt Conflict: Overt Conflict: Party’s Behavior Other’s Reaction Other’s Reaction Increased Increased Group Group Performance Performance Decreased
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Unformatted text preview: Performance Decreased Decreased Group Group Performance Performance Conflict-Handling Conflict-Handling Intentions: Intentions: • Competition Competition • Collaboration Collaboration • Accommodation Accommodation • Avoidance Avoidance • Compromise Compromise Stage I Potential Opposition Stage III Intentions Stage V Outcomes Stage IV Behavior Stage II Cognition and Personalization Conflict I ntensity Continuum No conflict Annihilatory conflict Overt efforts to destroy the other party Aggressive physical attacks Threats and ultimatums Assertive verbal attacks Overt questioning or challenging of others Minor disagreements or misunderstandings Two Types of Negotiation Strategies Closure and Implementation The Negotiation Process Preparation and Planning Bargaining and Problem Solving Definition of Ground Rules Clarification and Justification...
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