week 1 readings - Organizational Behavior Chapter 1 Week 1...

Info icon This preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
Organizational Behavior Chapter 1 Week 1 Recognition of the importance of developing managers’ interpersonal skills is closely tied to the need for organizations to get and keep high-performing employees. The reason people stay with jobs is because of the quality of the employees’ jobs and the supportiveness of their work environments. What Managers Do Managers (administrators) : get things done through other people. They make decisions, allocated resources, and direct the activities of others to attain goals. Organization : a consciously coordinated social unit, composed of two or more people, that functions on a relatively continues basis to achieve a common goal or set of goals. o Ex: manufacturing and service firms, schools, hospitals, churches, military units. Management Functions Five management functions: plan, organize, command, coordinate, and control. o Now condensed into four: plan, organize, lead, and control. o Planning : defines an organization’s goals, establishes an overall strategy for achieving those goals, and developing a comprehensive set of plans to integrate and coordinate activities. o Organizing : determines what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made. o Leading : direct and coordinate people; motivate employees, direct activities of others, select the most effective communication channels, or resolve conflicts among members. o Controlling : monitor the organizations performance; performance should be compared with the previously set goals: monitoring, comparing, and potential correcting. Management Roles Managers perform 10 different, high interrelated roles, or set of behaviors attributable to their jobs. Interpersonal Figurehead: symbolic head; required to perform a number of routine duties of a legal or social nature; ex: principle hands out diplomas at commencement. Leadership: hiring, training, motivating, and disciplining employees. Liaison: maintains a network of outside contacts who provide favors and information. o A sales person who maintains information from the quality-control manager in his/her own company has an internal liaison relationship. When the sales manager contacts with other sales executives through a marketing trade association, he/she has an outside liaison relationship. Informational Monitor: receives wide variety of information; serves as nerve center of internal and external information of the organization. Disseminator: transmits information received from outsiders or from other employees to members of the organization. Spokesperson: transmits information to outsiders on organization’s plans, policies, actions, and results; serves as expert on organization’s industry.
Image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern