Health Care Operations Improvement •It is possible to have a real impact •Recently, attitudes in healthcare have changed •“Improvement” goes by many names; Lean, QI, PI, …D. Belson, USC Class #1 508 16 2
D. Belson, USC Class #1 508 16 3 Today •Overview of this course •Objectives, responsibilities •Logistics •Grading, text, communications •TA •Overview •What is health care operations? •How do we improve it? •What is the range of methods we can use?
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Health care “Worlds largest industry” –per McKinsey Consulting •Clinical Providers; doctors, nurses, technicians •Hospitals, clinics, hospital systems •Payers; insurance companies & government •Information systems •Technology providers •Research •Suppliers; Pharma, materials, etc. D. Belson, USC Class #1 508 16 4 & people