SM PP and Text Notes-Chapter 7 - Chapter 7: Life-Situation...

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Chapter 7: Life-Situation Interventions: InterpersonalPowerPoint NotesChapter OverviewAsserting yourselfConflict resolutionCommunicationEmotional IntelligenceTechnostressEffective time managementSocial support networkingDefinitions to KnowAssertive behavior:acting to satisfy one’s own needs, but not at the expense ofothers’ rightsNon-assertive behavior:giving up wishes and needs in order not to upset othersAggressive behavior:seeking to dominate others and meet needs at the expense ofothers’ rightsAssertiveness TheoryAssertion theory: premise that everyone has certain basic rightsWe are sometimes taught that acting consistently with these rights isunacceptableWhat are your basic rights?Nonverbal AssertivenessNonverbal assertiveness: body language consistent with verbal assertivenessAssertiveness is not onlywhatyou say buthowyou say itNonverbal Assertive BehaviorStand up straightFace the other person directlyMaintain eye contactSpeak fluentlyNonverbal Nonassertive BehaviorLack of eye contactLooking away or downShifting weight or swayingHesitancy when speakingNonverbal Aggressive BehaviorLeaning forwardGlaring eyes1
Pointing your finger at the other personShoutingClenching your fistsPutting your hands on your hipsVerbal AssertivenessVerbal assertiveness: DESC formula divided into four parts

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Term
Spring
Professor
WendyC.Whisner
Tags
Model of Emotional Intelligence

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