Introduction To Supply Chain Management - Introduction To Supply Chain Management The University of Texas at Dallas 1 What is a Supply Chain The

Introduction To Supply Chain Management - Introduction To...

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The University of Texas at Dallas © 2005 by SAP AG. All rights reserved. 1 Introduction To Supply Chain Management
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The University of Texas at Dallas © 2005 by SAP AG. All rights reserved. 2 What is a Supply Chain?
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The University of Texas at Dallas © 2005 by SAP AG. All rights reserved. 3 It all begins with a Customer Request PV-SD5000 Apparel Footwear Bed Linen Carpet Digital Camera VCR Electric Shavers Plasma TV Telephone Jack Cell Phone Ethernet Card Satellite Dish Healthcare Education Customer Product Service
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The University of Texas at Dallas © 2005 by SAP AG. All rights reserved. 4 Supply Chains fulfill Customer Requests A supply chain consists of all parties involved, directly or indirectly, in fulfilling a customer request - product or service A physical supply chain includes suppliers, manufacturers, distributors, retailers, transporters and customers Suppliers Suppliers Manufacturers Manufacturers Distributors Distributors Retailers Retailers Customers Customers Transporters
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The University of Texas at Dallas © 2005 by SAP AG. All rights reserved. 5 Supply Chains include all Players Suppliers Suppliers Manufacturers Manufacturers Distributors Distributors Retailers Retailers Customers Customers Transporters Transporters Manufacturers Distributors Suppliers Transporters Retailers Provide raw materials, components Take inventory in bulk from manufacturers and deliver product lines to retailers Stock inventories and sell in smaller quantities to customers Move raw & finished materials to and from the players in the supply chain Make a product and/or deliver a service
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The University of Texas at Dallas © 2005 by SAP AG. All rights reserved. 6 Supply Chains include all Processes Create Source Make Move Store Market Sell Return Service Suspect Customer Prospective Customer Actual Customer Satisfied Customer Repeat Customer Suppliers Suppliers Manufacturers Manufacturers Distributors Distributors Retailers Retailers Customers Customers Transporters Transporters CUSTOMERS PROCESSES PLAYERS
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The University of Texas at Dallas © 2005 by SAP AG. All rights reserved. 7 Supply Chain Processes SOURCE MAKE CREATE STORE MARKET & SELL MOVE RETURN & SERVICE Processes that procure goods and services to meet planned or actual demand Processes associated in marketing and selling the goods and services to customers Processes that transform product to a finished state to meet planned or actual demand Processes associated with storing and managing raw materials, work in process and finished goods Processes associated with returning or receiving returned products for any reason. These processes extend into post-delivery customer support Processes that transport goods and services to meet planned or actual demand Processes that design and develop goods and services to fulfill customer requests COLLABOARATE Processes associated with the sharing of information and involvement of supply chain stakeholders
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The University of Texas at Dallas © 2005 by SAP AG. All rights reserved.
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