2660B-Chapter-12 - 2660B Chapter#12(Work Groups and Work Teams Work Groups vs Work Teams work group a collection of two or more people who interact with

2660B-Chapter-12 - 2660B Chapter#12(Work Groups and Work...

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2660B - Chapter #12 (Work Groups and Work Teams) Work Groups vs. Work Teams work group - a collection of two or more people who interact with one another and share some interrelated task goals (interaction and interrelatedness distinguish a group from just a collection of ppl) work team - type of work group, but a team has 3 specific properties: 1. the actions of individuals must be interdependent and coordinated 2. each member much has a particular, specified role 3. there must be common task goals and objectives all teams are groups but not all groups are teams group consists of ppl who cannot do their jobs, at least not effectively without the other members of their team Virtual Teams virtual teams - communicate via email, instant msg, phone, web cams, and other technologies not an all or none phenomenon teams vary in virtual tools used help with those geographically separated virtual groups have worse task performance, take more time to complete task, and have lower group member satisfaction Important Group and Team Concepts first three (roles, norms and group cohesiveness) describe important aspects of groups and teams that help us understand how they operate the fourth (process loss) is concerned with what sorts of things happen in the work groups and teams that prevent ppl from putting all of their efforts into job performance team commitment and team mental model are characteristics important to teams but not to groups Roles role - implies that not everyone in a group or team has the same function or purpose diff ppl have diff jobs and responsibilities in the group or team formal roles - specified by the organization and are part of the formal job description (e.g. surgeon, nurse)
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informal roles - arise from group interaction rather than from the formal rules and specification of organization, Groups can invent roles that do not exist formally, or a groups informal roles can supersede the formal ones (e.g. greeting card sender on occasions) Norms norms - unwritten rules of behaviour accepted by members of a work group Norm Violators o inform scold punish ostracize Coch and Frenchs (1948) - Pajama Factory with piece-rate system o assembled pajamas and could work at own pace o however groups would adopt production norms that specified how much members should produce o if someone was producing more than 50 units, group pressured the lady, so she only produced 45 units. group incentive systems can be an effective means of getting groups to adopt high production norms (i.e. all group members get a reward) Group Cohesiveness group cohesiveness - the sum of forces attracting group members and keeping the group together to have high cohesiveness, most members need strong motives to remain in group norms tend to be strongly enforced in groups that are highly cohesive cohesive groups strongly their norms, and work groups might adopt norms for high or low productivity
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