Chapter 9 - 2660 - Chapter 9 Feelings About Work Job Attitudes and Emotions The Nature of Job Satisfaction Job satisfaction is an attitudinal variable

Chapter 9 - 2660 - Chapter 9 Feelings About Work Job...

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Chapter 9 - Feelings About Work: Job Attitudes and Emotions The Nature of Job Satisfaction - Job satisfaction is an attitudinal variable that reflects how people feel about their jobs overall, as well as various aspects of the jobs. aka the extent to which people like their jobs and job dissatisfaction is the opposite. o The global approach treats job satisfaction as a single, overall feeling toward the job o The facet approach focuses on different aspects of the job, such as rewards, other people on the job, job conditions, and the nature of the work itself. It draws a more complete picture of job satisfaction How People Feel About Their Jobs - Although surveys show that majority of Americans like their jobs, this does not mean they like all aspects of their jobs equally - Americans are typically very satisfied with their supervisors, coworkers, and nature of the work they do, but are less satisfied with rewards (pay, promotion opportunities, fringe benefits) - Job satisfaction differs between countries, one explanation for this could be cultural differences in values. the cultural values are: 1. Individualism/collectivism where individualism is the extent to which people see themselves as autonomous and focus on their own interests, and collectivism is where people see themselves as one with others and focus on the groups they are in 2. Masculinity reflects the extent to which organizations focus on achievement and job performance as opposed to health and well-being of employees (high in Japan and Austria) 3. Power distance is the tolerance people have for power and status differences among levels of an organization. higher the power distance, the more managers demand obedience from subordinates (high in Latin countries) 4. Uncertainty avoidance reflects the level of comfort in situations that are unpredictable. People can maintain predictability by adhering to formal procedures and rules, so organizations high in uncertainty avoidance tend to be more rule-oriented (high Portugal and Greece) - People in collectivist countries were more satisfied with coworkers than individualist countries - People who are tolerant of large power distances are less satisfied with their jobs The Assessment of Job Satisfaction - Job Satisfaction is almost always assessed through questionnaires and surveys or by interviews - Questionnaires are easy to administer and require little time and effort on the part of the researcher, and can be done anonymously Job Descriptive Index (JDI) - The JDI has been the most popular with researchers and is the most validated - The JDI assesses 5 facets: 1. Work 2. Pay 3. Promotion opportunities 4. Supervision 5. Coworkers - Each item in the scale is an adjective or short phrase that is descriptive of the job, and possible  responses are “yes” or “no”. (e.g. on page 220) - Biggest limitation for the scale is that it only has 5 subclass and might not cover all facets of the job that one wishes to study
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Minnesota Satisfaction Questionnaire (MSQ) -
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  • Fall '16
  • John Meyer

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