In this case study - Running head HOME DEPOT’S FIX-IT...

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Running head: HOME DEPOT’S FIX-IT LADY 1 In this case study, I will discuss Home Depot and its ability to implement technological advances in its determination to remain King of home improvement. First I will explain why it is important that Home Depot improve their operating systems. Secondly, I will suggest various ways that updating their IT can help improve their responsiveness to customers, quality and efficiency. Thirdly, I will give my personal suggestions on how company’s such as Home Depot and Lowe’s can help improve my shopping experience. Finally, a conclusion will summarize this study followed by references. It is important that Home Depot improve their operating system in order to remain secure and relevant. In today’s society, consumers demand speed, multi-channeled customer service and a feeling of security with their private information. Consumers move quickly with the forward progression of technology, thus demanding that those whom wish to be patronized also be technically familiar as well.
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