ch 6 - Chapter 6 Organizational Learning One implication of this changing nature of work is that greater relative importance is placed on skill

ch 6 - Chapter 6 Organizational Learning One implication of...

This preview shows page 1 - 2 out of 7 pages.

Chapter 6: Organizational Learning One implication of this changing nature of work is that greater relative importance is placed on skill enhancement Training process through which the knowledge and skills of employees are enhanced Informal/unintentional learning is the knowledge we acquire and use to better out lives simply by paying attention to our environment and adapting o Self-guided; learner-directed Only 10% of learning within an organization is due to formal training; the rest is from informal learning Chief learning officer; “learning” has now reached same level as finance and operations (chief finance officer; chief operating officer) The information age is characterized by a transition to a knowledge-based economy Knowledge workers work with information and ideas or solve problems and carry out creative tasks Learning and task performance Learning process by which change in knowledge or skills is acquired through education or experience o Encoding, retaining, and using information o “Human information processors” Skill acquisition can be divided into 3 phases: o Declarative knowledge knowledge about facts and things involves memorizing and reasoning processes Observe demonstrations of the task and learn task-sequencing rules Performance is slow and prone to error o Knowledge compilation knowledge acquired as a result of learning integrate the sequences of cognitive and motor processes required to perform the task Performance becomes faster and more accurate Attentional demands are reduced long-term memory o Procedural knowledge knowledge about how to use information to address issues and solve problems Automatized the skill Perform task efficient w/ little attention Becomes so second nature that they report difficulty in describing what they know that others do not know Three major classes of abilities are critical for performance in the 3 phases of skill acquisition o General intellectual ability (g) most important in acquiring declarative knowledge Initially, attentional demands are high as you develop a performance strategy, demands decrease o Perceptual speed abilities basic understanding of how to perform the task but seeks a more efficient method for accomplishing the task with minimal attentional effort Required to move along from declarative to procedural knowledge Needed to process info faster o Psychomotor abilities - determine the final level of task performance in the procedural knowledge phase Learning the requirements of jobs in the military occurred in stages with plateaus in learning followed by subsequent periods of growth Learning to perform tasks depends on a complex set of factors that affect gains in performance as well as the duration of the performance 3 distinguishing features of people who are regarded as experts on a topic vs novices 1. Proceduralization
Image of page 1

Subscribe to view the full document.

Image of page 2
  • Fall '16
  • John Meyer
  • Skill, trainee

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern

Ask Expert Tutors You can ask bonus questions You can ask questions ( expire soon) You can ask questions (will expire )
Answers in as fast as 15 minutes