ch 9 - Chapter 9 Teams and Teamwork No real distinction between the words groups and teams team must consist of at least 3 people dyad = 2 person unit

ch 9 - Chapter 9 Teams and Teamwork No real distinction...

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Chapter 9: Teams and Teamwork No real distinction between the words groups and teams; team must consist of at least 3 people; dyad = 2 person unit Team a social aggregation in which a limited number of individuals interact on a regular basis to accomplish a set of shared objectives for which they have mutual responsibility o Bounded social units that work within a larger social system o Can combine the strengths of their individual members to achieve that exceed the combined results of all their members Origins of Work Teams A fast work pace led to organizations changing their structure in response and began using work teams to accomplish work Three factors are critical in the creation of teams to accomplish work o The burgeoning amount of information and knowledge in existence since no one person can have technical expertise in all areas, a team approach becomes more tenable as it pools mental resources o The working population is becoming increasingly more educated and trained o Rate of change in work activities Work teams can be responsive and adaptable to these ever-changing conditions of work Teams are not universally superior to individuals for conducting work across all relevant performance indices; ex. Teams don’t necessarily produce better quality decisions than individuals Not every company needs to use teams though “Team halo effect” – when people seek to understand team performance, they tend to give teams credit for their success; individuals tend to receive the blame for poor team performance Level of Analysis Level of analysis the unit or level (individuals, teams, organizations, nations, etc) that is the object of the researchers’ interest and about which conclusions are drawn from the research Figure 9-1 three levels of analysis o Organization (company = 1) o Team (work teams = 25) o Individual (employees = 100) Teams and organizations can differ in their size, but individuals cannot Micro describes research at the individual level Macro research at the organization level Research at the team level is between micro and macro (“meso”) o Meso research occurs in an organizational context where processes at two levels are examined simultaneously Types of Teams Three basic types of teams 1. Problem-resolution team focuses on solving ongoing problems or issues The members must have a high degree of trust in a process of problem resolution that focuses on issues, rather than on predetermined positions/conclusions Ex. Diagnostic teams at the CDC 2. Creative team developing innovative possibilities or solutions Broad objective of developing a new product/service Requires autonomy 3. Tactical team executing a well-defined plan or objective Requires high task clarity and unambiguous role definition Ex. Cardiac surgical team; police SWAT team 4. Ad hoc team created for a limited duration that is designed to address one specific problem
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  • Fall '16
  • John Meyer

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