ch10 - Chapter 10 Organizational attitudes and behaviour Job satisfaction Job satisfaction is the degree of pleasure an employee derives from his or her

ch10 - Chapter 10 Organizational attitudes and behaviour...

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Chapter 10: Organizational attitudes and behaviour Job satisfaction Job satisfaction is the degree of pleasure an employee derives from his or her job Everyone differs in their expectations from a job and thus will differ in their reactions to them Global job satisfaction overall feelings about a job Job facet satisfaction feelings about supervisors, coworkers, promotional opportunities, pay, etc Job descriptive index is used to measure job satisfaction; regarded with professional esteem within I/O psych o Likewise, the Minnesota satisfaction questionnaire is highly regarded within the profession Very dissatisfied --- very satisfied People high in positive affect = active, alert, enthusiastic, inspired, interested, optimistic, persevere High in negative affect = pessimistic Objective job conditions = level of pay, hours of work, and physical working conditions Figure 10-2 Model of job satisfaction o Positive affectivity & Objective job circumstances interpretation of job circumstances job satisfaction Job satisfaction was found to correlate… o .29 with neuroticism o .25 with extraversion o .02 with openness o .17 with agreeableness o .26 with conscientiousness As a set, these big 5 personality traits has a multiple correlation coefficient of .41 with job satisfaction Feelings of job satisfaction are inheritable; also are related both to the objective condition of work and to the worker’s personality Study: asked to judge to heaviness of several weights o The judgment of the target item was found to be influenced by the weight of the previous item o Likewise, our judgments are embedded in a relative context and cannot be made independently of that context Even though moods may not be directly controllable given their somewhat vague and diffuse causes, organizations may be more successful in elevating employees’ moods than in raising their overall level of job satisfaction Five categories of emotions all of which are or can be manifested in the workplace o Positive happiness, love, pride o Negative sadness, hopelessness, despair o Existential anxiety, guilt, shame o Nasty anger, envy, jealousy o Empathetic gratitude, compassion, sympathy Moods and emotions are related but not identical to attitudes Supervisors exert substantial influence on the moods of their employees o Employees felt more negative and less positive emotions when interacting with supervisors than when interacting with clients/customers/coworkers Employees who felt compelled to regulate their emotions (hide negative, fake positive) experienced more stress and lower satisfaction Relationship between job satisfaction and job performance o Not very strong; .30 o Organizational attempts to enhance both JS and JP simultaneously will likely be unsuccessful Withdrawal behaviour absence (temporary) and turnover (permanent) o The more people dislike their job, the more likely they are to quit; o Satisfaction-turnover = -.40 o
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  • Fall '16
  • John Meyer
  • Distributive justice

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