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Unformatted text preview: • If hygiene factors are present that people are not dissatisfied Motivator factors- achievement, recognition, responsibility • Cause satisfaction o Job Characteristics Theory 5 Core Characteristics • Skill variety- need many skills regularly • Task identity- finish something each day, finished product • Task significance- work is meaningful • Autonomy- decide how you do it • Job feedback All lead to an enriched job Citibank Case Study • Initially each person had one step • Must be taught how to do job well o Social Information Process Approach Work doesn’t matter, peer view matters New employee= based on peer professions....
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- Fall '07
- Valence, line Expectancy theory, job Hygiene Factors