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Unformatted text preview: • If hygiene factors are present that people are not dissatisfied Motivator factors- achievement, recognition, responsibility • Cause satisfaction o Job Characteristics Theory 5 Core Characteristics • Skill variety- need many skills regularly • Task identity- finish something each day, finished product • Task significance- work is meaningful • Autonomy- decide how you do it • Job feedback All lead to an enriched job Citibank Case Study • Initially each person had one step • Must be taught how to do job well o Social Information Process Approach Work doesn’t matter, peer view matters New employee= based on peer professions....
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This note was uploaded on 03/14/2008 for the course ILROB 1220 taught by Professor Goncaloj during the Fall '07 term at Cornell.
- Fall '07