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Stakeholder Analysis - Running Head: Stakeholder Analysis...

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Running Head: Stakeholder AnalysisAssignment:Stakeholder AnalysisStudents NameInstitutional Affiliation
Running Head: Stakeholder Analysis"Project Initiation" Please respond to the following:Using the “Stakeholder Analysis Template” (Appendix B2 in the Hillson and Simon text) for a company that you currently work for or you are familiar with, determine the key stakeholders and categorize them by their attitude, power, and interest dimensions. Explainhow stakeholder analysis affects the overall project risk management within an organization.As a Technical Solutions Consultant (TSC) in a Human Capital Management organization, my position is to provide Tier 2 support to internal clients in the organization, mainly Customer Service Representative (CSR), and be able to guide them through complex troubleshooting scenarios. As part of the position, we do have some external client exposure, but should not be getting direct calls from client, but they should be filtered through the CSRs line. One of the limitations we have is workforce planning, and more often than not when CSR call the Tier2 line,TSCs are wither not available or engaged with other clients and are unable to provide immediate support, hence creating a backlog in the communications and availability of direct client’s with a problem and its potential resolution. As a result, many attempts have been done in order to maximize or improve this gap in availability, including but not limited to additional training to CSRs, knowledge bases for this associates and multiple resources in order to empower them to provide support to clients without having to call the Tier 2 line. In the chance that they do need to

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Term
Spring
Professor
N/A
Tags
Business, Project Management, project manager, Stakeholder analysis

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