10.31 Strong Culture Organizations

10.31 Strong Culture Organizations - Click to edit Master...

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Unformatted text preview: Click to edit Master subtitle style Strong Culture Organizations October 31, 2007 Overview ¡ What is a “strong” organizational culture? ¡ How to organizations build strong cultures? ¡ What are the advantages and disadvantages? Culture Strength ¡ A strong culture exists when there are a set of norms and values that are widely shared and strongly held . l Everyone knows what is important. l Sanctions exist to punish those who do not comply. Wal-Mart “Now, I want you to raise your right hand-and remember what we say at Wal-Mart, that a promise we make is a promise we keep-and I want you to repeat after me: From this day forward, I solemnly promise and declare that every time a customer comes within ten feet of me, I will smile, look him in the eye, and greet him. So help me Sam .” IBM ¡ Regulation IBM clothes ¡ Songs of the IBM l “March on with IBM, work hand in hand, stout hearted men go forth, In very land. Disney ¡ Employees are “cast members” ¡ Customers are “guests” ¡ A crowd is an “audience” ¡ A work shift is a “performance” ¡ A job is a “part” ¡ A job description is a “script” ¡ A uniform is a “costume”...
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This note was uploaded on 03/14/2008 for the course ILROB 1220 taught by Professor Goncaloj during the Fall '07 term at Cornell University (Engineering School).

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10.31 Strong Culture Organizations - Click to edit Master...

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