CREDIT LIBANAIS INTERNSHIP REPORTByElixabeth KeadySupervised ByMr. Georges GharzouziFaculty of Business Administration and EconomicsA report submitted to the Department of Business in partial fulfillment of therequirements for the degree of Bachelors of Business AdministrationNotre Dame UniversityJune 2015
Notre Dame UniversityUndergraduate StudiesThis is to certify that I have examined this copy of a bachelor’s report byElizabeth Keadyand have found that it is complete and satisfactory in all respects,and that any and all revisions required by the finalexamining committee have been done.COMMITTEE MEMBERS:Approved: _____________________________________________________________________________AdvisorApproved: _____________________________________________________________________________Examiner 1Approved: _____________________________________________________________________________Examiner 2Date of the report presentation: June 20152
ACKNOWLEDGEMENTThis report could not be achieved without the support, the help and the advices of manypeople to whom I would like to thank.I would first like to thank our project advisor Mr. Georges Gharzouzi for his kind help,valuable ideas through the whole semester.I would also like to express my appreciation to all the staff and employees at CreditLibanais- Batroun Branch for giving all needed information and answering my questions.I would also like to thank my parents and family for all their support, encouragement andfor their confidence in me.3
TABLE OF CONTENTS Introduction5Micro & Macro Environment 6Part A: The Company6-Vision, Mission, objectives…7-The Governance structure7-The organizational chart9Part B: International business Management10-Customers 10-Industry analysis10-The company Environment11-IT12-Strategy implementation & Marketing strategy12-Organizational Development13-Strength13-weakness14-Leadership skills and Ethics14Part C: Macro Environment-Opportunities and Threats15Job Analysis16-Job description and Summary17Conclusion184
IntroductionI am writing this report to describe the opportunity I had as an intern at Credit LibanaisBank, which is a very reputable organization that obviously gives an important practicalexperience. Credit Libanais will help interns to develop new skills by working under thedirection and supervision of an experienced practitioner and acquire practical skills.The report contains three main parts; the first one describes the company’s micro environment,from its beginning, developing stages, objectives and organizational structure. It also defines thecompany’s market, customers, and ethics, culture, leadership skills, and the whole environment,in addition to its implemented strategies of marketing, pricing and its SWOT analysis.The second part of this report is about job analysis and summary, describing my internshipexperience and showing how the company has trained me, the job responsibilities, duties, and thepurpose of each.