MOS 2181 Chapter 1 Notes

MOS 2181 Chapter 1 Notes - MOS 2181 Chapter 1 Notes...

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MOS 2181 Chapter 1 Notes - September 22, 2016 Organizational behaviour: field of study devoted to understanding, explaining, and ultimately improving the attitudes and behaviours of individuals and organizations - Frederick Taylor was the father of scientific management, which is using scientific methods to design optimal processes and tasks Bureaucracy: 1) the division of labour with a high level of technical specialization 2) a strict chain of command 3) A system of formal rules and procedures that ensured consistency 4) Decision making at the top of the organization Human relations movement: Field of study that recognizes that the physiological attributes of individual workers and the social forces within work groups have important effects on work behaviours Individual Outcomes: 2 primary goals = job performance and organization commitment = maximize employees performance and retain employees for a significant length of time Which factors affect job performance and organization commitment:
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