Did the student: Submit a customer service report? Submit...

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Marking Guide Task 2 Assessment Task 2: Manage and Develop the Team Outcomes Did the student: Submit a customer service report? Submit an email to resolve a customer complaint? Participate in a coaching role-play observed by the assessor? Submit coaching documentation? Satisfactory Yes No Performance indicators Satisfactory Yes No Did the student:
Part A In report to board, summarise team performance and identify possible causes of customer service shortfalls? For example, review data to identify:
Did the student: Satisfactory Yes No

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