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Unformatted text preview: 1 Axia College Material Appendix E E MOT IONAL I N TELL IGENCE Ann Jacobs Axia College of University of Phoenix COM 140 2 Emotional Intelligence Today, managers need well-trained employees but are finding they do not exist. As a result, corporations are providing additional training for their employees. One such training program that companies are adding to corporate learning environments is an awareness of emotional intelligence. Business managers are learning that successful managers need high Emotional Quotient (EQ) or Emotional Intelligence (EI) to work effectively. Emotional intelligence is the ability to accurately perceive emotions in one’s self and others, to identify different emotional responses, and to use emotional information to make intelligent decisions (Goleman, 2000). A leading expert on EQ finds that “people good at managing relationships tend also to be self-aware, self-regulating, and empathetic” (Goleman, 2000 , p. 33). Emotional intelligence is especially important “at the highest levels of the company, where differences in technical skills...
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- Spring '08