DraftFormalReportCorbett - NEW SCHEDULING AND COMMUNICATION...

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NEW SCHEDULING AND COMMUNICATION SYSTEM 1
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Prepared for Credit And Payment Service, Inc. Prepared By Hollie Corbett, student ENGL 202D Penn State University 2
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November 30, 2007 MEMORANDUM TO:   Shlomi Albagdadi, Vice President of Credit And Payment Service CAPS FROM:   Hollie Corbett, Office Manager DATE:   November 30, 2007 SUBJECT:   New Scheduling and Communication System The new communication system allows the office staff to be more efficient. It eliminates  the assistance demanded of the secretary to input data. Telemarketers no longer have  to fill out tremendous amounts of paperwork. This new system also provides the VP of  sales more time to manage and hire outside sales agents. In preparation for this project I have researched wireless telephone service carriers; I  conducted staff interviews, distributed questionnaires and surveys investigated possible  software choices. 3
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I arrived at a solution to implement a new scheduling and communication system. There  is minimal company cost to upgrade from the current communication system; and an  easy transition for all current employees to learn any new material necessary.  I appreciate Richard Smith, Vice President of Sales, and Human Resources officer  Phoebe Berets, , for their help in researching and assembling the company data used in  this report. I am thankful that I was given an opportunity to work on this project. It has allowed me  to expand my knowledge of the Credit Card industry and showcase my leadership skills.  If there are any questions or concerns regarding this report, please contact me. Here is the report based on the proposal I submitted on September 28, 2007 concerning  the flaws with current scheduling and communication system used within the  corporation. 4
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CONTENTS PAGE Letter   of  Transmittal………………………………………………………………………………………… .3 Executive  Summary…………………………………………………………………………………………..  5 Company  Information……………………………………………………………………………….5 Overview   of   Previous   Scheduling   System…………………. …………………………………5 Overview   of   New   Scheduling   System………………………………….. ………………………6 Research  Data……………………………………………………………………………………………….
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