finalProgessReportCorbett - Hollie Corbett 207 Linden Ave...

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Hollie Corbett 207 Linden Ave Irvington, NJ 07111 October 7, 2007 Professor Kem Crimmins The Pennsylvania State University University Park, PA 16802 Dear Mr. Crimmins This memo describes the progress of the new communication policies and procedures being  implemented at Credit And Payment Service (CAPS).  Background:  Credit And Payment Service (CAPS) is reliant on its Agents, Office Staff,  Processing Company, North American Bank (NAB) and Merchants being able to communicate  constantly, efficiently and most important in a timely manner. Data was accumulated from the  office and the 7 outside sales employees. Within a 5 day work period, 8 appointments had to be  rescheduled and 17 were missed completely. The office personnel and outside employees were  questioned, and the result of these losses was due to miscommunication. Based on the  previous communication system used by CAPS, we lost an estimated $8,600 in revenue.  On 
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