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BUAD100-7777
Quizzes
Test #3 Chp 9 - 12 SPRING 2017
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Transfer Services Loading... Test #3 Chp 9 - 12
Started: May 5 at 3:36pm Quiz Instructions
The following questions are your Test on chapters 9 - 12. As a test you will have only one chance to earn
your best grade. Take your time, read each question and all possible responses carefully before selecting
the best answer. There are 50 questions, each worth 2 points for a total possible of 100 points.
The test is open book, but not open friends; please do your own work. 2017-05-05T15:36:04-04:00 2017-05-05T15:36:06-04:00 2017-05-08T23:59:00-04:00 2017-05- 08T23:59:00-04:00 289374
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Question 1 2 pts
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0 multiple_choice_question
According to a research on
members.
fewer than five According to a
research on team
effectiveness,
team
effectiveness, totoachieve
achieve best results
the ideal team size
is usually _____
members. best results the ideal team size is usually _____ between five and ten
more than twenty
between ten and twenty
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Question 2 2 pts
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0 multiple_choice_question
A Dell laptop with an i7
product-mix A Dell laptop with an
i7 processor is an
example
_____.
processor
is an of
example
of _____. marketing mix
cobranding
affinity
program
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Question 3 2 pts
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0 multiple_choice_question
Afzal's firm
manufactures pet
Afzal's firm manufactures petsupplies.
supplies. HeHe
hashas
divided
divided his target
What type of market segmentation
has
Afzal
used?
market based on pet
owners' income. What
Geographical
type of market
segmentation has
Afzal used?
Psychographic his target market based on pet owners' income. Demographic Move To... This element is a more accessible alternative to drag & drop reordering. Press Enter or Space
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Question 4 2 pts
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0 multiple_choice_question
Allan and Erica
assembled a group of
12 people
and had
Allan and Erica assembled a group
of 12 people
andthe
had the group
group evaluate
campaigns. Allan and Erica collected
data
from
a(n)
________.
several promotional
campaigns. Allan and
observational source
Erica collected data
from a(n) ________. evaluate several promotional secondary source
survey
focus group
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Question 5 2 pts
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0 multiple_choice_question
All of the following
geographic All of the following
are methods of
segmenting
the the business
are methods
of segmenting
business market
EXCEPT ________. market EXCEPT ________. psychographics
end-use Move To... This element is a more accessible alternative to drag & drop reordering. Press Enter or Space
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Question 6 2 pts
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0 multiple_choice_question
Amazon.com keeps
track of goods its
customers
have have ordered. When a returning customer logs onto
Amazon.com keeps track of goods
its customers
ordered. When a
Amazon.com, the site creates returning
a list of recommendations
based on the customer's purchasing history.
customer
logs by
onto
Amazon.com,
Amazon is segmenting the market
_____.
the site creates a
demographics
list of
recommendations based
on the customer's
purchasing history.
Amazon is segmenting
the market by _____. end-use
product
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Question 7 2 pts
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0 multiple_choice_question
An organization's _____ is
product market An organization's
_____ is the group of
customers
thepotential
group of potential
customers
toward whom it
directs its marketing
efforts. toward whom it directs its marketing efforts. marketing
demographic
target market Move To... This element is a more accessible alternative to drag & drop reordering. Press Enter or Space
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Question 8 2 pts
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0 multiple_choice_question
Carsten is the team
leader of his sales
department.
He
Carsten is the team leader of his
sales department.
He acknowledges the concerted effort of his team
acknowledges the
members and rewards them with
bonuses and
certificates
on achieving the sales target for the quarter.
concerted
effort
of
his
and development.
Carsten's team is most likely at
theteam
_____members
stage of team
rewards them with
norming
bonuses and
certificates on
achieving the sales
forming
target for the
quarter. Carsten's
team is most likely
storming
at the _____ stage of
team development. Move To... This element is a more accessible alternative to drag & drop reordering. Press Enter or Space
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Question 9 2 pts
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0 multiple_choice_question
Census data are _____ and
internal;
primary
external; primary Census data are _____
and _____ data for
marketing
_____
data for marketing researchers.
researchers. internal; secondary
external; secondary
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Question 10 2 pts
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0 multiple_choice_question
Daft Corp. sells a
range of products
like Panther
Daft Corp. sells a range of products
like Panther cellphones,
cellphones, Ober
These products represent the _____
of
laptops,Daft
andCorp.
Zappa
music
players.
These
product life cycle
products represent
the _____ of Daft
Corp.
product mix Ober laptops, and Zappa music players. product line
product cluster
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Question 11 2 pts
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0 multiple_choice_question
Developing and
maintaining
long-term,
Developing and maintaining long-term,
cost-effective exchange relationships with individual
cost-effective
suppliers, employees, and other
partners
exchange for mutual benefit characterizes ________.
relationships with
relationship
individual customers,
marketing
suppliers, employees,
and other partners
for mutual benefit
interpersonal consumer characterizes
________.
relationships customers, relationship
management
customer
satisfaction
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Question 12 2 pts
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During the performing stage,
focus on solving
problems During the performing
stage, team members
_____.
team
members _____. Move To... This element is a more accessible alternative to drag & drop reordering. Press Enter or Space
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Question 13 2 pts
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0 multiple_choice_question
Edita is part of a
team that conducts
meetings
and and conferences with the aid of information technology.
Edita is part of a team that conducts
meetings
conferences with the
This is so because the other team
are dispersed across the country. Edita is most likely to belong
aid members
of information
technology. This is
to a _____ team.
so because the other
virtual
team members are
dispersed across the
country. Edita is
cross-functional
most likely to belong
to a _____ team. problem-solving
self-managed
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Question 14 2 pts
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0 multiple_choice_question
Elijah is a warehouse
production manager
andmanager
has been
Elijah is a warehouse production
andassigned
has been assigned a complex project that might result in
a complex project
lengthy delays. In order to coordinate
all aspects
of the
that might
result
in production process, Elijah has created a(n) _____
lengthy delays. In
chart.
order to coordinate
PERT
all aspects of the
production process,
Elijah has created
Gantt
a(n) _____ chart. ISO
FMS
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0 multiple_choice_question
Engineers at Ford
Motor Company use
computers
to build
Engineers at Ford Motor Company
use computers
to build new car models
new car models in the
they are ever built in automobile
plants.
These
engineers
virtual world before are using _____.
they are ever built
computer-integrated
in automobile plants.
manufacturing
These engineers are
using _____. in the virtual world before flexible manufacturing
systems
computer-aided design Move To... This element is a more accessible alternative to drag & drop reordering. Press Enter or Space
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Question 16 2 pts
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0 multiple_choice_question
E-readers were
introduced with great
success.
Additional
E-readers were introduced with
great success.
Additional companies have entered the market and sales
companies have
have continued steadily. E-readers
are an
example
of a product in the _____ stage of the product life
entered
the
market
and sales have
cycle.
continued steadily.
introduction
E-readers are an
example of a product
in the _____ stage of
decline
the product life
cycle. growth Move To... This element is a more accessible alternative to drag & drop reordering. Press Enter or Space
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Question 17 2 pts
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0 multiple_choice_question
Fina is listening to
her superior talk
about
the process
ofof performance appraisal at the firm. Fina is always
Fina is listening to her superior
talk about
the process
performance appraisal
attempting to point out any mistake
or firm.
errors made
at the
Fina by
isher superior during the talk, even before her
always
attempting
superior is able to complete her points. What type ofto
listening is Fina demonstrating in this case?
point out any mistake
Polite
or errors made by her
superior during the
talk, even before her
Cynical
superior is able to
complete her points.
What type of
Active
listening is Fina
demonstrating in this
case? Offensive Move To... This element is a more accessible alternative to drag & drop reordering. Press Enter or Space
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Question 18 2 pts
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0 multiple_choice_question
Gordon purchased a new PC
wholesaler Gordon purchased a
new PC from Dell
Computer's
web site.
from
Dell Computer's
web
He purchased his
product via a(n)
_____. site. He purchased his product via a(n) _____. direct distribution
channel
retailer
indirect distribution
channel
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Question 19 2 pts
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0 multiple_choice_question
Harriet uses a
computer-based
planning
Harriet uses a computer-basedproduction
production planning
system by which a firm can ensure that it has
system by which a
parts and materials available at
the
right
time
and
place
firm can ensure that and in the correct amounts. Harriet uses:
it has needed parts
just-in-time inventory
and materials
system.
available at the
right time and place
and in the correct
vendor-managed
amounts. Harriet
uses:
inventory. needed materials requirement
planning. Move To... This element is a more accessible alternative to drag & drop reordering. Press Enter or Space
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Question 20 2 pts
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0 multiple_choice_question
Hikari is the leader
of a problem-solving
team. She team.
is She is encouraging every member of the team to openly
Hikari is the leader of a problem-solving
encouraging every
express differences and work member
through conflicts.
Hikari's
of the team
to team is most likely to be in the _____ stage.
openly
express
storming
differences and work
through conflicts.
Hikari's team is most forming
norming
performing
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Question 21 2 pts
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Hospital rooms are typically
process Hospital rooms are
typically set up with
a _____
set
up withlayout.
a _____ layout. product
customer-oriented
fixed-position
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Question 22 2 pts
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In the context of
communication,
feedback
_____.
communication,
feedback
_____. In the context of
helps lower the noise
level
is usually
ambiguous
is only verbal in
nature Move To... This element is a more accessible alternative to drag & drop reordering. Press Enter or Space
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Question 23 2 pts
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0 multiple_choice_question In the United States, most
Public zone In the United States,
most business
conversations
occur
business
conversations
occur within
within which zone? which zone? Intimate zone
Personal zone
Social zone
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Question 24 2 pts
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Isaac's job involves
setting up
Isaac's job involves setting upwell-designed
well-designed procedures for coordinating
procedures for
machinery for the production coordinating
of mesh filters. Isaac
is involved in _____.
people,
materials, and
inventory control
machinery for the
production of mesh
filters. Isaac is
facility
involved in _____. people, materials, and design Move To... This element is a more accessible alternative to drag & drop reordering. Press Enter or Space
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Question 25 2 pts
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0 multiple_choice_question
Manelin works for a
home electronics
store and
isand
a is
member
Manelin works for a home electronics
store
a member of a team created to increase communication
of a team created to
among various departments. Manelin
has networked with new people and now has strong contacts for
increase
communication
each department when he needs
them. Manelin among
is most likely to be a member of a _____ team.
various departments.
work
Manelin has networked
with new people and
now has strong
cross-functional
contacts for each
department when he
needs them. Manelin
problem-solving
is most likely to be
a member of a _____
team. virtual Move To... This element is a more accessible alternative to drag & drop reordering. Press Enter or Space
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Question 26 2 pts
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0 multiple_choice_question Marcos uses lots of
gestures and facial
expressions
when when
Marcos uses lots of gestures and
facial expressions
communicating. These
__________ communication. are examples of
__________
nonverbal
communication. communicating. These are examples of formal
informal
oral
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Question 27 2 pts
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0 multiple_choice_question
Maria is campaigning
for the city
council's
Maria is campaigning for the city
council'sinitiative
initiative related to general
related to general
public about their concerns. Maria
is
engaged
_____ marketing.
public safety.in She
talks
to
the
public
cause
about their concerns.
Maria is engaged in
_____ marketing.
idea public safety. She talks to the person
place
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Question 28 2 pts
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Marketing
intermediaries
include
include
_____._____. Marketing intermediaries
retailers and customers producers and service providers
wholesalers and
retailers
manufacturers and
agents
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Question 29 2 pts
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Miguel scans his
preferred card at a
grocery
store,store,
the the list of items is computed, and
Miguel scans his “preferred card”
at a grocery
list of items is
coupons that are personalizedcomputed,
to customer and
preferences.
This is an example of _____.
the
store
can
offer
affinity
coupons that are
program
personalized to
customer preferences.
This is an example of
consumer behavior
_____. the store can offer Move To... This element is a more accessible alternative to drag & drop reordering. Press Enter or Space
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Question 30 2 pts
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Mona designs the
packages and chooses
the
brandthe
names
Mona designs the packages and
chooses
brandfor
names
goods produced by her
involved in which element of firm.
the marketing
mix?
Mona is
involved
in
which
Promotion strategy
element of the
marketing mix? for goods produced by her firm. Mona is Pricing strategy
Product strategy
Distribution
strategy
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Question 31 2 pts
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0 multiple_choice_question
Personal determinants in
perceptions
cultural
experiences
needs and motives Personal determinants
in the buying
decision
include
all
the buying
decision
include
all of
of the following
EXCEPT ________. the following EXCEPT ________. learning and selfconcept
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Question 32 2 pts
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0 multiple_choice_question
Procter & Gamble
markets laundry soap
with soap
the brand
Procter & Gamble markets laundry
with thenames
brand names of Tide, Cheer, and
of Tide, Cheer, and
targets a specific market segment.
Procter
&
Gamble
is using _____ branding.
Dash. Each brand
targets
a
specific
private
market segment.
Procter & Gamble
is using _____
generic
branding. Dash. Each brand individual Move To... This element is a more ac...
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