chapter_05_Notes

chapter_05_Notes - Theory chapter 5: IT INFRASTRUCTURES -...

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Theory chapter 5: IT INFRASTRUCTURES - Business-Driven Technology What I consider important in this chapter… A good IT infrastructure will support all of an organization’s business and information needs. Topics covered in this chapter are included in the following table: Roles and Goals of IT IT Infrastructure Components Increase Employee Productivity Client/Server Network Internet Intranet Backup/Recovery Disaster Recovery Plan Enhance Decision Making Integration Enterprise Application Integration (EAI) Enterprise Application Integration Middleware (EAI Middleware) Storage Devices Improve Team Collaboration Document Management Systems Enterprise Information Portals (EIP) Workflow Systems Create Business Partnerships and Alliances Customer Relationship Management (CRM) Systems Sales Force Automation (SFA) Systems Electronic Catalogue Supply Chain Management (SCM) Systems Enable Global Reach Internet Service Provider (ISP) Application Service Provider (ASP) Collocation Facilities Server Farms Facilitate Organizational Transformation Enterprise Resource Planning (ERP) and Enterprise Software Data Warehouse Infrastructure Documentation KEY TERMS AND CONCEPTS Application service provider (ASP) 180 Back office system 176 Backup 165 Benchmark 169 Business process reengineering (BPR) 185 Capacity planning 169 Client/server network 162 Cold site 165 Collaborative software 172 Page 1 of 11
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Collaborative processing enterprise information portal 174 Collocation 181 Computer-aided software engineering (CASE) tools 184 Customer relationship management system (CRM) 176 Data cleansing 168 Database-based workflow system 175 Decision-processing enterprise information portal 174 Digital dashboard 166 Disaster recovery cost curve 165 Disaster recovery plan 165 Documentation management system 173 Electronic catalogue 177 Enterprise application integration (EAI) 171 Enterprise application integration middleware (EAI middleware) 172 Enterprise information portal (EIP) 173 Enterprise resource planning (ERP) 182 Enterprise software 183 Extranet 166 Front office system 176 Global reach 163 Hot site 165 Integration 170 Internet service provider (ISP) 180 Intranet 166 IT infrastructure 160 Legacy system 184 Messaging-based workflow system 175 Performance 169 Recovery 165 Sales force automation system (SFA) 176 Scalability 168 Server farm (server cluster) 182 Service level agreement (SLA) 180 Supply chain management (SCM) system 178 Thin client 162 3-tier architecture 164 2-tier architecture 164 Web farm 182 Workflow 174 Workflow system 174 Page 2 of 11
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Good Opening Case Study What’s the Difference between Napster and Gnutella? The opening case study represents a prime example of how a solid IT infrastructure is crucial to the
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This note was uploaded on 08/27/2008 for the course MGCR 331 taught by Professor Animesh during the Summer '08 term at McGill.

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chapter_05_Notes - Theory chapter 5: IT INFRASTRUCTURES -...

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