OPER102104 Syllabus Spring 2017_DParker - OPER1021...

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OPER1021Operations ManagementCarroll School of ManagementBoston CollegeSpring 2017Tu Th 1:30-2:45pm (Section 4)Tu Th 3:00-4:15pm (Section 5)Tu Th 4:30-5:45pm (Section 6)Fulton 245Professor:Delvon ParkerOffice Hours:Monday 10:15a-12:15p,Thursday 10:30a-11:30a,or by appointmentOffice:Fulton 354APhone:617-552-1532Email:[email protected] Prerequisites:OPER1135 (Statistics)Course DescriptionOperations management studies the business processes by which inputs of material, labor, capitaland information are transformed into products and services that customers want and are willingto pay for. Business processes are how work gets done in organizations, and regardless of one’sfunctional orientation, superior process performance relies on good operational practices. Thiscourse will provide students with the managerial tools to understand and articulate the impact ofthe organization’s business processes and the ability to analyze and continuously improve theseprocesses to create more value for all stakeholders – customers, employees, shareholders, and thecommunity. The course begins with an introduction to Operations Management as a primary businessfunction, then details the key aspects of business processes and discusses several ways toevaluate process performance. The course then introduces basic concepts in OperationsManagement and discusses how they can be applied to improve business processes. Specialattention is given to how process improvement techniques are applied within the contexts ofdifferent organizational strategies and varying degrees of operational uncertainty. In addition to exercises intended to reinforce the course material, students will apply theconcepts and tools discussed in class to four team assignments – three case studies and a courseproject that evalutates a real-world business process. During case and project presentations,teams will share with the class their evalutations of process performance and provide suggestionsfor process improvement.1
Learning ObjectivesAt the completion of this course students should be able to:Identify and understand the fundamental tools and concepts that are the building blocksfor managing and improving processesApply quality management approaches and practices to a variety of processesConduct a process review, diagnose problems in an operations environment, andformulate solutions using qualitative and quantitative analysis

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