MANA 3335 Test 1 - Ch.1 : Management Management The art of...

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Management – The art of getting things done through people. General Managers – Managers responsible for the overall performance of an organization or one of its major self-contained subunits or divisions. Functional Managers – Managers responsible for leading a particular function or a subunit within a function. Frontline Managers – Managers who manage employees who are themselves not managers. Managerial Roles – Specific behaviors associated with the task of management. Competencies – A manager’s skills, values, and motivational preferences. Conceptual Skills – The ability to see the big picture. Technical Skills – Skills that include mastery of specific equipment or following technical procedures. Human Skills – Skills that managers need, including the abilities to communicate, persuade, manage conflict, motivate, coach, negotiate, and lead. Values – Stable, evaluative beliefs the guide our preferences for outcomes or courses of action in a variety of situation. Enacted Values – Values that actually guide behavior. Espoused Values – What people say is important to them. Shared Values – Values held in common by several people. Ethical Values – Values that society expects people to follow because they distinguish right from wrong in that society. Personalized Power Orientation – Seeking power for personal gain. Socialized Power Orientation – Accumulating power to achieve social or organizational objectives. Ch. 2 : The External and Internal Environments External Environment – Everything outside a firm that might affect the ability of the enterprise to attain its goals. Task Environment – Actual and potential competitors, suppliers, and buyers (customers or distributers); firms that provide substitute products to those sold in the industry; and firms that provide complements. General Environment – Political and legal forces, macroeconomic forces, demographic forces, sociocultural forces, technological forces, and international forces. Internal Environment – Everything inside a firm that affects managers’ ability to pursue actions or strategies. SWOT – Strengths, weaknesses, opportunities, and threats. Five Forces Model – Model of competitive forces that determine the intensity of competition in an industry. Barriers to Entry – Factors that make it costly for potential competitors to enter an industry and compete with firms already in the industry. Economies of Scale – Cost reductions associated with large output.
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This note was uploaded on 08/27/2008 for the course MANA 3335 taught by Professor Carlin during the Spring '08 term at The University of Texas at San Antonio- San Antonio.

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MANA 3335 Test 1 - Ch.1 : Management Management The art of...

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