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MANA 3335 Test 2 - Ch 9 Control Systems Control The process...

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Ch. 9: Control Systems Control – The process through which managers regulate the activities of individuals and units. Standard – A performance requirement that the organization is meant to attain on an ongoing basis. Subgoal – An objective that, if achieved, helps an organization attain or exceed its major goals. Personal Control – Making sure through personal inspection and direct supervision that individuals and units behave in a way that is consistent with the goals of an organization. Bureaucratic Control – Control through a formal system of written rules and procedures. Output Controls – Setting goals for units or individuals to achieve and monitoring performance against those goals. Performance Ambiguity – A situation that occurs when the link between cause and effect is ambiguous. Cultural Control – Regulating behavior by socializing employees so that they internalize the values and assumptions of an organization and act in a manner that is consistent with them. Self-Control – Occurs when employees regulate their own behavior so that it is congruent with organizational goals. Incentives – Devices used to encourage and reward appropriate employee behavior. Peer Control – Occurs when employees pressure others within their team or work group to perform up to or in excess of the expectations of the organization. Market Controls – Regulating the behavior of individuals and units within an enterprise by setting up an internal market for some valuable resource such as capital. The Balanced Scorecard – A control approach that suggests managers use several different financial and operational metrics to track performance and control an organization. Backchannel – An informal channel through which managers can collect important information. Ch. 10: Organizational Culture Organizational Culture – The values and assumptions shared within an organization. Artifacts – The observable symbols and signs of an organization’s culture. Rituals – The programmed routines of daily organizational life that dramatize the organization’s culture.
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