MNGT 444 Assignmen 01 - ESERVICE OPERATION MANAGEMENT MNGT...

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ESERVICE OPERATION MANAGEMENT– MNGT 444 SPRING-2016=17 ASSIGNMENT: 01 Section: 01 MEMBERS NAME ID 1 Faisal Al Rashdi S0000001727 Instructor: Dr.Reham Kotb TESCO (K2, S1) Watch the youtube link given and then answer the questions below: https://www.youtube.com/watch?v=XvztNduFiZw
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1. What was causing the sales to reduce in the UK? Major reasons for the reduction of sales in UK are ·   Higher Fuel costs ·   Higher Food costs ·   Low Consumer confidence ·   Not at par experience provided by Tesco (Specific to Tesco) 2. Why do you think it was running successfully in other countries? 1 | P a g e
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            Extra express format   has been the most successful and customer loyalty is higher internationally. And all the learnings from UK is being replicated at other locations leading to better results. 3. What are the six areas of focus for improving TESCO? 1. Service and Staf 2. Stores and Formats 3. Price and Value 4. Range and Quality (own Brands) 5. Brand and Marketing 6. Click and Bricks (Click and collect) 4. Don’t you think increasing the number of staff will reduce the profits? Review the statement and justify your answers.
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