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Idle production capacity can be reduced by:using temporary workers.hiring additional full-time personnel.allowing personnel to work overtime.decreasing the number of work days per week, but increasing the hours per day.Idle production capacity is formally defined as a situation when the supply of a service exceeds itsdemand. To deal with this issue, the service industry often uses part-time employees who are paidan hourly wage and are scheduled to work shifts.Inconsistency in services refers to the fact that:there is no regulation of service industries in terms of basic standards of quality.the quality of service provided by a firm is often inconsistent with its image.the performance of one employee may vary from that of another employee.the services cannot be stored for long periods of time for use at a later date.Developing, pricing, promoting, and delivering services is challenging because the quality of aservice is dependent on the people who provide it and it can therefore vary in consistency. Quality
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Marketing,consumer products,Consistency,idle production capacity