Andrea Chiarini auth. From Total Quality Control to Lean Six Sigma Evolution of the Most Important M

SpringerBriefs in Business
For further volumes:

The book is mainly based on the paper: Chiarini, A. (2011). Japanese total
quality control, TQM, Deming’s system of profound knowledge, BPR, lean and
six sigma: Comparison and discussion. International Journal of Lean Six Sigma ,
2 (4), 332–355

Andrea Chiarini
From Total Quality Control
to Lean Six Sigma
Evolution of the Most Important Management
Systems for the Excellence
123

Andrea Chiarini
Chiarini & Associates
Bologna
Italy
ISSN 2191-5482 ISSN 2191-5490 (electronic)
ISBN 978-88-470-2657-5 ISBN 978-88-470-2658-2 (eBook)
DOI 10.1007/978-88-470-2658-2
Springer Milan Heidelberg New York Dordrecht London
Library of Congress Control Number: 2012935252
Ó The Author(s) 2012
This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of
the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations,
recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or
information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar
methodology now known or hereafter developed. Exempted from this legal reservation are brief
excerpts in connection with reviews or scholarly analysis or material supplied specifically for the
purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the
work. Duplication of this publication or parts thereof is permitted only under the provisions of
the Copyright Law of the Publisher’s location, in its current version, and permission for use must always
be obtained from Springer. Permissions for use may be obtained through RightsLink at the Copyright
Clearance Center. Violations are liable to prosecution under the respective Copyright Law.
The use of general descriptive names, registered names, trademarks, service marks, etc. in this
publication does not imply, even in the absence of a specific statement, that such names are exempt
from the relevant protective laws and regulations and therefore free for general use.
While the advice and information in this book are believed to be true and accurate at the date of
publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for
any errors or omissions that may be made. The publisher makes no warranty, express or implied, with
respect to the material contained herein.
Printed on acid-free paper
Springer is part of Springer Science+Business Media ()

Contents
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2 A Historical Path of the Systems . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.1 The Organisational and Productive Model
of Mass Production . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2.2 The Birth of the Japanese Management Systems . . . . . . . . . . 4
2.3 The Relentless Decline of Mass Production
in the Western Nations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.4 The Recovery of the USA in the 1980s–1990s
and the Proclamation of the Japanese Production Systems . . . . 6
2.5 The American Model of Six Sigma . . . . . . . . . . . . . . . . . . . 7
3 Literature Review Concerning the Comparison of the Systems . . . 9
References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
4 Research Methodology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
5