Syllabus – Fall 2007
2007 Robert K. Griffin
Many of the materials created for this course are the intellectual property of the instructor. This includes, but is not
limited to, the syllabus, manuals, software, lectures, and course notes. Except to the extent not protected by copyright
law, any use, distribution, or sale of such materials requires the permission of the instructor. Please be aware that it is
a violation of university policy to reproduce, for distribution or sale, class lectures, software, or class notes, unless the
copyright has been explicitly waived by the faculty member.
Dr. Robert K. Griffin
Office: Flint Lab - Room 209A
Office: 545-4076 – 10:00a-12:00n Tu/Th and by Appointment
(Mondays, Wednesdays & Fridays are used for research, class prep, and grading.)
Introduction of hotel management practices, and use of MBTI in hotel settings. Skills
developed in employee selection, room sales forecasting, labor production, employee staffing,
employee scheduling, and departmental budgeting. Topics taught utilizing examples from
administration, garage, front office, and housekeeping departments.
HT-Mgt 240 – Hotel Operations
Understanding of Normal Distribution and Standard Deviation
Access to IBM-Compatible Computer with MS-Excel 2003 for Windows and MS-Word
Access to and ability to download and upload files to and from Spark
Course Goals and Focus
To develop an understanding of employee selection, rooms forecasting, labor production,
staffing, scheduling, and budgeting techniques.
To master, through a series of hands-on exercises, the techniques of employee selection,
rooms forecasting, labor production, staffing, scheduling, and budgeting.
Text to be Purchased
Gifts Differing. Understanding Personality Type.
CPP Books. Palo Alto.
Available from UMass / Amherst Textbook Annex.