HT-MGT240 - HT-Mgt 240 Hotel Operations Fall-2007...

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Unformatted text preview: HT-Mgt 240 Hotel Operations Fall-2007 Syllabus (Revised) Copyright ©2007 Robert K. Griffin Many of the materials created for this course are the intellectual property of the instructor. This includes, but is not limited to, the syllabus, manuals, software, lectures, and course notes. Except to the extent not protected by copyright law, any use, distribution, or sale of such materials requires the permission of the instructor. Please be aware that it is a violation of university policy to reproduce, for distribution or sale, class lectures, software, or class notes, unless the copyright has been explicitly waived by the faculty member. Section Class Number Location Days Time 130674 Ag Eng 119 Tu/Th 1:00-2:15 2 31402 Flint 105 Tu/Th 4:00-5:15 Instructor Name: Dr. Robert K. Griffin Office: Flint Lab - Room 209A Office: 545-4076 – 10:00a-12:00n Tu/Th Email: [email protected](Mondays, Wednesdays & Fridays are used for research, class prep, and grading.) Course Description Practices and systems utilized in the operational management of the front office, reservations, uniform service, and housekeeping areas within a hotel. Course Prerequisites 1)HT-Mgt. 100 2)Access to MS-Excel 2003, & MS-Word for Windows 3)Access to Spark 4)Basic computer skills Materials to be Purchased Managing Front Office Operations: Seventh Edition (2005). Kasavana & Brooks. Educational Institute. Available from UMass / Amherst Textbook Annex. Materials Provided via Websites 1)Supplemental Readings – Download from Edline 2)Project Instructions – Download from Edline 3)Lodging Terms – Download from Edline 4)Hotel by Hailey – Download from Edline and print without altering page numbering 5)Yield Management Exercises – Download from Spark Course Structure This course combines readings, movies, lectures, quizzes, hands-on exercises, reports, and projects. Students are expected to spend approximately two hours in preparation for each hour of class time. This equates to from four to six hours of study per week in addition to class-time. 1Attendance & Classroom Policies 1)While attendance is not required, attendance may be taken. 2)Attendance is only recognized for students who are present during the entire class period. Do not sign the attendance form if you arrive to class late or leave class early. 3)The professor will review material that was covered in class on a day you were absent only if you provide legitimate and valid documentation. 4)Absences are only excused for documented: a.Death in immediate family. b.Wedding in immediate family. c.Medical reasons. d.Legal reasons. e.Official off-campus trips. f.Official religious holidays. 5)Additional credit will be given to students who attend randomly selected classes. This is done for the purpose encouraging attendance. Studies indicate that students who attend class perform better than those who do not attend class. Students who are not in class, whether due to an excused absence or not, are not eligible and will not receive additional...
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This note was uploaded on 09/06/2008 for the course HT-MGT 240 taught by Professor Griffin during the Fall '07 term at UMass (Amherst).

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HT-MGT240 - HT-Mgt 240 Hotel Operations Fall-2007...

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