Unformatted text preview: Vicarious Learning: Learning through someone else’s experiences without suffering any of the consequences; distant learning Story: IBM Service Engineers: Very well known – IBM 360 (Huge computers) – made reputation because of their service (and having a good machine). New manager in area decided the service engineer role is over-blown, “we don’t need so many of these guys, lets slow down the commitment of the service.” So IBM didn’t fire anyone, but they didn’t replace any supervisors or engineers when they retired. Other employees workload increased. IBM service engineers available for hire – add in paper. Cut out the ad and gave it to the manager. Big secret on who made the ad, why they made the ad, etc. What happens next?...
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- Spring '08
- English-language films, ibm service engineers