??? Richard HallOxford, OH 45056September 10, 2007Mr. Bob ProbertProbert’s Exotic Auto’s600 Civic Center DriveDetroit, MI 48226Dear Mr. Bob Probert:After reviewing Probert’s Exotic Autos customer surveys, it is clear that it would benefit the company to introduce a new tool which improves customer service. An assumption table that automatically calculates the customer’s monthly payments on the purchase of a new car could serve this purpose. A “monthly payment calculator” could increase customer satisfaction, and ultimately result in an increase in sales for your business.The assumption table is set up through Excel. It requires that the sales associate input multiple required factors which affect the payment. The program then allows the sales associate to separately input the highly negotiable factors of down payment, trade-in, and rebate amounts. All payments are automatically calculated with the input of each factor, and each payment option is simultaneously displayed in a separate space on the screen.
This is the end of the preview.
access the rest of the document.
Mr. Bob Probert Probert, assumption table, Mr. Bob Probert