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Business English
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Chapter 7 / Exercise 43
Business English
Guffey/Seefer
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Running Head: CASE STUDIES 1 Case Studies Bernadette Hutcherson Carlow University
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Business English
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Chapter 7 / Exercise 43
Business English
Guffey/Seefer
Expert Verified
CASE STUDIES 2 Case Incident 1 Chapter 1 1. What are some of the things managers can learn by walking around and having daily contact with line employees that they might not be able to learn from looking at data and reports? Management by Walking Around (MBWA) basically refers to managers spending some part of their time listening to problems and ideas of their staff, while wandering around an office or plant. By walking arpund and having daily contact with employees,managers can obtain valuable information and insight from their line employees. These employees can tell the managers if a new process is efficient, issues with products, and customer complaints or satisfaction. Management has a different view of the organization that includes strategic planning, increasing sales, and developing new products. Workers can see the details of a company produced product or service. For example, employees have daily experience with a product and are able to articulate if the quality is poor. Managers are not able to learn that from the company’s balance sheet or statement of cash flows hence its is always a great idea to laison with the emplyeees from their line. Interacting with employees can enhance the manager’s human skills. Human skills are “the ability to work with, understand, and motivate other people, both individually and in groups” (Robbins & Judge, 2013, p. 9). By speaking with and attempting to understand the line employees, managers are able to further develop this ability. Managers can ascertain what will truly motivate the people and work towards providing it. Perhaps it is increased wages, improved working conditions, or greater appreciation from the company. Management can learn many other things by wandering Around which can be effective and practical ways to keep up with what's happening within their team and in organization. Some of the things are include: Approachability which makes staff more likely to approach managers with issues and solutions. Their business knowledge is increased since Getting out and gathering information about what's happening on a daily basis can help managers to have a better understanding of the functions and processes around them and apply those knowledge to be more profitable.As a manager interacts with each employee on a regular basis; he learns how to motivate each of them affectively to work at full force and what could be motivational
CASE STUDIES 3 factors. Managers also learn how to be more productive because of the many creative ideas come from casual exchanges As a result , people feels free to share those ideas to managers which they can apply to be more productive. As manager works as a line employee, he gets to know them better. So, he can identify easily who will be an asset for his company in the future and who will not. The experience a manager gathers from MBWA also helps them a lot about the core business goal of their organizations

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