Business Writing Midterm Review

Business Writing Midterm Review - Chapter 1 1) Describe the...

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Chapter 1 1) Describe the five steps in the process of communication. Idea formation – Based on sender’s experiences Message encoding – Choosing the appropriate words or symbols. Message transmission – The medium used to send the message. Message decoding – From symbols to meaning. Feedback – Verbal and nonverbal responses. 2) List four barriers to interpersonal communication. Bypassing – Attaching different meaning to words that the receiver may not understand. Different frame of reference – Each person has different experiences, and have different biases. Lack of language or listening skills – Inadequate vocabulary, grammar, hearing. Distractions. Emotional interference – Strong feeling added to message. Physical distractions – Noisy surrounding, poor connections, etc. 3) Name some specific ways in which you can personally reduce barriers in your communication. Questioning preconceptions. Examine personal assumptions, biases, and prejudices. Create an environment for useful feedback. 4) What are the advantages of oral, face-to-face communication? Minimizes misunderstanding because communicators can immediately ask questions to clarify uncertainties Enables communicators to see each other’s facial expressions and hear voice inflections. An efficient way to develop consensus when many people must be consulted. It’s easy. 5) What are the advantages of written communication? It provides a permanent record. Develop well-organized, well-considered message. Convenient. 6) What are channels of communication? The method of which people communicate with each other. Written and oral are two channels. In addition to the methods, we have types of communication such as Formal, and informal. Formal channels of communication follow company structure. Chapter 3
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1) What percent of workers’ communication time is spent listening? What percent of executive’s time is spent listening? Workers spend 30 to 45 percent of their time listening. Executive spend 60 to 70 percent of their time listening.
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Business Writing Midterm Review - Chapter 1 1) Describe the...

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