Chapter 2 outline - Chapter 2 I Organizational Diversity a...

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Chapter 2 I) Organizational Diversity a. Objectives i. Define organizational diversity and distinguish between diversity management and affirmative action ii. Distinguish between multicultural, plural and monolithic organizations. iii. Understand why successfully managing diversity is of extreme importance to high-involvement work organizations. iv. Discuss the various roadblocks to effectively managing a diverse workforce. v. Describe how organizations can successfully manage diversity. b. Diversity Defined i. A characteristic of a group of to or more people that refers to the differences among those people on an relevant dimension. 1. Example; a. Age, race, geographical, gender, ethnicity, religion, structural, social class and sexual orientation. ii. Affirmative Action Programs 1. specific measures an organization takes to ensure fair representation of women and racial an ethnic minorities in the work place. iii. Diversity Management 1. A multicultural Organization a. An organization in which organizational culture foster and values cultural differences. i. People of gender, ethnic, racial and cultural backgrounds are integrated and represented at all levels and positions in the organization 2. Plural Organizations a. An organization that has diverse workforces and takes steps to be inclusive and respectful of people from different cultural backgrounds and diversity is tolerated but not fostered. i. Focus on the law and on avoiding discrimination. 3. Monolithic Organizations a. Demographically and culturally homogeneous. i. Tend to have extreme occupational segregation, with minority group members holding low status jobs. ii. Actively discourage diversity, thus, anyone who is different from the
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majority receive heavy pressure to conform. iv. Changing Workforce Demographics 1. Changes a. Nonhispanic white people are to reduce from 70% of the population to 50 percent of the population. b. People of Hispanic origin are expected to almost double, to 25 percent. c. People of Asian origin are expected to double to almost 8 percent. v. Increase in the Service Industry 1. A service based economy depends on the interactions between people. a. The number of service jobs by 2008 is expected to encompass almost 75% of all the jobs in the United States. vi. The Global Economy 1. Globalization a. A vii. Requirement for Teamwork 1. Teamwork is one way to provide better quality goods and services, since people are more likely to become engaged and committed to the goals of an organization when they are organizational team members a. A survey of almost 500 firms found that half
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