Exam1ans - Exam 1 1. Determining, through observation and...

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Exam 1 1. Determining, through observation and study, the specific tasks that comprise a job and the knowledge, skills, and abilities necessary to perform it is called D. job analysis. 2. Age, gender, and race are _____ characteristics of diversity. B. primary 3. A continuing rise in prices over a period of time refers to A. inflation. 4. A computer-based simulated environment where users interact via avatars is known as a(n) D. virtual world 5. Theories X and Y are most closely associated with C. Douglas McGregor. 6. A severe recession may turn into a(n) C. depression. 7. Which of the following focuses on using information about customers to create strategies that develop and sustain desirable long-term customer relationships? E. Customer relationship management 8. A work system that allows employees to choose their starting and ending times as long as they are at work during a specified core period is called A. flextime. 9. Jim Smith was recently moved to a new position in his company that involved learning new skills and work assignments even though Jim received no pay increase. This would best be called a B. transfer. 10. In which economic system(s) does central government provide basic services? A. Communism and socialism 11. The global information system that links many computer networks together is known as D. the Internet. 12. Jim has learned that his company is offering a Hawaiian vacation to its best salesman. He almost won last
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Exam1ans - Exam 1 1. Determining, through observation and...

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