testexam - BA371 Sample MidTerm questions Name and explain...

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BA371 Sample MidTerm questions Name and explain the chronology of schools of thought regarding managing business processes as presented by Kock. -Taylor (1911): The Principles of Scientific Management. Interests of workers and business owners do not correspond. Workeres are essentially just another 'means of production.' -Mayo, McGregor, Maslow, Herzberg (1940s-50s): Humanist School of Management. Happy and motivated workers are good workers. Good employers have good workers. -Deming and Juran (1980s): Total Quality Management (TQM): Work-related problems are a consequence of faulty (badly designed) business processes. -Hammer, Champy, Davenport (1990s): Business Process Reengineering (BPR): New (information) technologies and global competition require significant and constant reengineering of business processes. ERP-embedded 'best practices' drive business process redesign ==> (failures & successes). -(RR) fifth and latest step: Business Process Management (BPM): Mutual adjustments of technology such as ERP and business processes. Improved data interoperability between business processes; e.g., WS-BPEL. Flexible business process modeling and exploration of process improvement through (computer- based) simulation; e.g., IBM BPM Tools. What is the relationship between Business Process Reengineering (BPR) and Enterprise Resource Planning (ERP). ERP-embedded 'best practices' drive business process redesign ==> (failures & successes). When evaluating impacts of information systems, we need: o model of change aka conceptual model) (Walker, p. 6): "specific set of relationships that one believes connects the intervention to the achievement of the impact objectives" —> model of causation or causal model: Walker's example: introduction of new chemical engineering curriculum.
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