chapter 7 - Chapter 7 Performance management the process...

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Chapter 7 Performance management : the process surrounding all activities related to improving performance, productivity, and effectiveness. It includes goal setting, pay for performance, training and development, career management, and disciplinary action. Three major purposes of performance management 1. It aligns employee actions with strategic goals 2. It is a vehicle for culture change 3. It provides input into other HR systems such as development and pay Performance management process 1. Defining performance expectations and goals Task performance : an individual’s direct contribution to their job-related processes Contextual performance : an individual’s indirect contribution to the organization in terms of improving the organizational, social, and psychological behaviours that contribute to organizational effectiveness, beyond those specified 2. Providing ongoing feedback and coaching A performance improvement plan (PIP) can be used to focus such discussions and facilitate ongoing performance improvement 3. Conducting performance appraisal and evaluation discussions Formal appraisal methods Graphic rating scale : a scale that lists a number of traits and a range of performance for each. The employee is then rated by a score that best describes their level of performance for each trait Alternation ranking method : ranking employees from best to worst on a particular trait Paired comparison method
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