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Design Requirements Customer Needs / Expectations Importance Rating Doctors Nurses Other staff Cleaning Documentation Entry/exit formalities Separate bed facility Treatment procedure Routine check-ups Peaceful environment Musts Information 10 9 10 8 7 8 9 10 10 8 8 Staff availability 8 9 7 9 9 8 8 9 9 10 8 24x7 operational 8 9 6 7 9 7 10 9 8 9 8 Good service 8 8 9 7 7 8 9 9 9 8 7 Better communication 9 9 9 8 7 8 7 7 9 10 8 Wants Clean environment 10 9 8 9 9 9 9 8 8 10 8 Easy procedure 9 8 8 8 9 8 8 8 8 8 9 Simple policies 10 9 8 9 9 9 9 9 10 9 10 Easy accessibility 9 8 8 9 9 8 8 8
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