OROTON - Storename Jobcompletedtime LeftLandmark...

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Job completed time: Sales Team Member name: Sales Team Member description: Category Summary Question Q# Question Score GENERAL Photo A Did you take a photo discreetly within 20 metres of the front of the store? NS GENERAL Number of Staff visible 1 When you entered the store, how many Team Members were visible? NS GENERAL Number of customers visible 2 When you entered the store, how many customers were visible? NS YES Please take a photo of the outside the store after your mystery shop visit. It must be taken discreetly and within 20 metres of the front of the store. Make sure you are not visible to the store when taking the photo. You must attach the photo to Question A of your report to submit your GPS coordinates. Please ensure the location services are enabled on your smart device to ensure the time, date and location is embedded in the image provided. Photo On the computer/register Talking to each other Arranging stock/ hanging clothes Record how many Team Members were visible when you entered the store. Please ensure you include Team Members that may be on the phone or dealing with other customers. Please record Text: Standing around Text: 4 Job completed date: Activity when first entered store CONNECT GENERAL GENERAL Answer Measurement Standard Attending multiple customers on the floor When you first entered the store what were the Team Member/s doing? Cleaning/ tidying store Other please specify On the phone Multi Select Unpacking/scanning in stock NO Dirt, grime and dust build up present Record how many customers were visible when you entered the store, include yourself in the count, i.e. If you were the only customer in store, record 1. NO Spills and marks present NO Rubbish, cups, water bottles or other items present Putting a sale through at the counter Answer 'Yes' if : The store was: • Free from dirt, grime and dust build up. • Free from spills and marks. • Free from rubbish, cups, water bottles, excess stock boxes etc. • All stock neat, tidy and in place. Answer 'No' if: The store was not: • Free from dirt, grime and dust build up. • Free from spills and marks. • Free from rubbish, cups, water bottles, excess stock boxes etc. • All stock neat, tidy and in place. Please record 3 Was the inside of the store clean, neat and tidy and in good condition? Attending to a customer on the floor Please select what the Team Member/s were doing when you first entered the store. Select all that are applicable. NO Other please specify CONNECT NS Store name: Right Landmark: NO Excess stock/boxes present Left Landmark: Store cleanliness and presentation OROTON MYSTERY SHOPPING PROGRAM MAY 2017 NO Please select reason(s) 1 Adam Wearne 94750 08/05/17 Adam Wearne 94750 08/05/17
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YES NO Record how long and explain YES NO Please select reason N/A Not approached YES Please Select CONNECT Approach in warm, genuine and friendly manner Answer 'Yes' if: • You were satisfied with the amount of time it took to be approached for help/service after the initial acknowledgement
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