Schwalbe-05ProjectScope - Chapter 5 Project Scope...

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Chapter 5:Chapter 5:Project Scope ManagementProject Scope ManagementInformation Technology Project Information Technology Project Management,Management,Fifth EditionFifth Edition
Project Scope ManagementWhat is Project Scope Management?Scoperefers to allthe work involved in creating the products of the project and the processes used to create themA deliverableis a product produced as part of a project, such as hardware or software, planning documents, or meeting minutesProject scope managementincludes the processes involved in defining and controlling what is or is not included in a project2
Project Scope ManagementProject Scope Management ProcessesScope planning:deciding how the scope will be defined, verified, and controlled Scope definition: reviewing the project charter and preliminary scope statement and adding more information as requirements are developed and change requests are approvedCreating the WBS: subdividing the major project deliverables into smaller, more manageable componentsScope verification: formalizing acceptance of the project scope by key project stakeholdersScope control: controlling changes to project scope which impact project cost and time goals3
Project Scope ManagementProject Scope Management Summary4
Project Scope ManagementScope Planning and the Scope Management PlanThe scope management plan is a document that includes descriptions of how the team will prepare the project scope statement, create the WBS, verify completion of the project deliverables, and control requests for changes to the project scopeKey inputs include the project charter, preliminary scope statement, and project management plan It should be reviewed with the project sponsor to make sure the approach meets expectations5
Project Scope ManagementWhat Went Right?Many financial service companies use customer relationship management (CRM) systems to improve their understanding of and responsiveness to customersA senior management team at the Canadian money management company Dynamic Mutual Funds (DMF) launched an enterprise-wide, national program to build and manage its customer relationshipsThey needed a faster and more organized, highly participative approach, so they proposed a new seven-step concept called project scope designDMF won an eCustomer World Golden Award for world-class innovation6
Project Scope ManagementWhat Went Right?The Seven Steps1.Analyze the project atmosphere, staekholders and centers of influence2.Align the project scope with the organization’s strategic objectives and business challenges3.Determine where to add value to the business4.Study the process flow between the business units5.

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