Unformatted text preview: to assist me in explaining my vision of how I believe the transformation of this word will lead to the transformation of the hotel industry. I will also point out the difference between IT and IS, and how many hotels that invest in new technology fail in their integrating efforts because they are unaware of this distinction. After researching the opinions of many authors, theorists, and business leaders and finding evidence primarily from, but not limited to, the hotel industry, I will present my findings along with recommendations about how hotels can invest in IT without losing the ideals of service....
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- Fall '06
- Hotels, Motel, hotel industry, SelfService Industry, major societal transformation