WEEK 3 HOMEWORK Bburt - Week 3 Homework Customer Relations and Servicing 1 Beverly Burt Everest University Instructor Stephanie Bengoa Instructions 1

WEEK 3 HOMEWORK Bburt - Week 3 Homework Customer Relations...

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Week 3 Homework Customer Relations and Servicing – 1 Beverly Burt April 13, 2017 Everest University Instructor: Stephanie Bengoa Instructions: 1. Customers complain for different reasons. The most common reason is because their expectations are not met. Dissatisfied customers can do more than ruin a CSR’s day: they can also steer prospective customers away from the company. In the following exercise, consider a time when you were a dissatisfied customer. Refer to Chapter 6 as you complete this part of assignment. Write a minimum of one paragraph for each topic. o As a customer, describe two complaints have you had in the past six months regarding a company you’ve purchased from. If you have not had a bad purchase experience in the past six months, you may create a potential scenario or use that of a friend or family member. o Did you handle these complaints by contacting the company? Why or why not? o How can a customer service representative learn from the complaints you described above?
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