Week 3 HomeworkCustomer Relations and Servicing – 1Beverly BurtApril 13, 2017Everest UniversityInstructor: Stephanie BengoaInstructions:1.Customers complain for different reasons. The most common reason is because their expectations are not met. Dissatisfied customers can do more than ruin a CSR’s day: they can also steer prospective customers away from the company. In the following exercise, consider a time when you were a dissatisfied customer. Refer to Chapter 6 as you complete this part of assignment. Write a minimum of one paragraph for each topic. oAs a customer, describe two complaints have you had in the past six months regarding a company you’ve purchased from. If you have not had a bad purchase experience in the past six months, you may create a potential scenario or use that of a friend or family member.oDid you handle these complaints by contacting the company? Why or why not?oHow can a customer service representative learn from the complaints you described above?