Week 1 Homework
Customer Relations and Servicing – 1
Beverly Burt
April 13, 2017
Everest University
Instructor:
Stephanie Bengoa
Instructions:1.First, you will explore the field of customer service and consider the following questions carefully. Write a minimum of one paragraph for each topic. oWhat is customer service in today's business environment?oAs an employee, what are some of the ways in which you can affect your company's culture?oAs an employee, what are some ways you can successfully serve your internal andexternal customers?2.Next, customers with disabilities provide an opportunity for customer service professionals to adjust and broaden their normal procedures and approaches. You will consider different scenarios when working with customers with disabilities and from different generations. Write a minimum of one paragraph for each topic. oWhen working in a retail store, how would you approach a person with a visual impairment? How would you demonstrate a product’s features to this person?
pg. 1
Week 1 Homework
oAssume you are at a restaurant. Imagine you have a client from the Mature Generation and another client from Generation Y. How would you tailor your service to each client?
Part 1.
What is customer service in today's business environment?
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- Spring '17
- Stephanie Bengoa
- retail store, Visual impairment, Customer Relations and Servicing
