WEEK 4 HOMEWORK Bburt - Week 4 Homework Customer Relations and Servicing 1 Beverly Burt May 1 2017 Everest University Instructor Stephanie Bengoa

WEEK 4 HOMEWORK Bburt - Week 4 Homework Customer Relations...

This preview shows page 1 - 2 out of 4 pages.

Week 4 Homework Customer Relations and Servicing – 1 Beverly Burt May 1, 2017 Everest University Instructor: Stephanie Bengoa Instructions:1.Asking appropriate questions and writing effectively can help people learn a new language. In this exercise, consider how Abhey and his coworkers can use these skills to help each other. Refer to Chapter 9 as you complete this part of assignment. Review the exercise Decision Making at Work titled “Project 9.4: The New CSR – Temporary Hire” on page 154 and address the following questions. Write a minimum of one paragraph for each topic. oWhat are some things Abhey can do to complete his duties on his own more easily?oDo you feel that the supervisor should be informed that Abhey has not yet developed his business writing skills and that others are helping him? Explain.oHow can his coworkers ask appropriate questions to help Abhey and his customers?2.Next, especially in a struggling economy, the enduring value of existing customers is significant for any organization. When a company loses a customer, it does not lose just one sale, but rather a lifetime opportunity of profitability with that individual. In this assignment, you will consider how to effectively administer a customer retention strategy.
Image of page 1
Image of page 2

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture