Conflict Management short - Confict Management Defnition oF...

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Conflict Management
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Definition of Conflict Common themes Perception of conflict Opposition or incompatibility Interaction “ A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something the first party cares about”
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3 Schools of Conflict Thought 1. Traditional View (1930’s and 1940’s) 2. Human Relations View (late 40’s to mid 70’s) 3. Interactionist View (current)
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Functional vs. Dysfunctional
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Types of Conflict
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E X H I B I T Conflict and Unit Performance 14-9a
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!CONFLICT! It’s Inevitable...and necessary 1. Causes of team conflict 2. When to call the boss 3. Conflict management styles
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Causes of Team Conflict: External Issues Competing for scarce resources Lack of information sharing Lack of clear direction Others working on same issue Lack of buy-in with recommendations
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Causes of Team Conflict Team Member Issues Performance issues Behavior problems (absenteeism, late work, not doing what promised) Work quality problems
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