management test 3 lecture study guide

management test 3 lecture study guide - Management lecture...

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Management lecture notes exam 3 Organizational change and development Organizational change- includes any alteration of people, technology, structure, or strategy Proactive vs. reactive organizational change o Proactive- comes in response to an anticipated problem or opportunity o Reactive- comes in response to an unanticipated problem or opportunity Organizational development- a set of techniques for implementing planned change to increase the effectiveness of people and organizations o Diagnosis- what the problem is o Intervention- what to do about the problem o Evaluation- how well the intervention worked o Feedback- further redefine the diagnosis Different kinds of change- Adaptive change- occurs when practices that have been a part of the company before are reinstated Innovative change- occurs when a practice that is used by other companies in the industry is introduced to an organization for the first time Radically innovative change- occurs when a practice that is totally new to the industry is introduced to an organization for the first time Dealing with resistance to change- Lewin’s change model Unfreezing- leader creates motivation to change in the organization o Kotter’s 8 steps for leading organizational change 1. establishing a sense of urgency 2. creating the guiding coalition 3. developing the vision and the strategy 4. communicating the vision changing- step during which the change occurs and the organizational members learn new ways of doing things 5. empowering broad-based action- employees should be given the tools they need to make the change successful 6. generating short-term wins- short-term goals to act as milestones 7. consolidating gains and producing more change- emphasize the success of the change process refreezing- step during which the change becomes the “norm” in the organization 8. anchoring new approaches in the culture- managers must find a way to anchor the change in order to gain support from organizational members *innovation- the introduction of something new or improved
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*creativity- the ability to combine ideas uniquely or to make unusual associations between ideas. *the behavior that students showed least was avoiding critical, analytical thinking *the behavior that the students showed the most was having courage of their convictions There are many ways in which an organization can stimulate creative thinking and promote innovation- hiring creative people training and development setting appropriate mission, values, and goals promoting behaviors that lead to innovation using organizational design Organizational behavior- dedicated to better understanding, explaining, and improving the attitudes and behaviors of individuals and groups 2 outcomes of primary importance when discussing organizational behavior- o Job performance- encompasses task performance (performing the job description) and organizational citizenship (going beyond the job description)
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management test 3 lecture study guide - Management lecture...

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