Exam 3 book notes - Exam 3 book notes Chapter 10:...

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Exam 3 book notes Chapter 10: Organizational changes and innovation Trends in organizational change- Supertrends Segmentation and niche products- organizations now cater to narrow segments of customers Targeted products with shorted time to market Radical innovation is hurting traditional companies The effect of China and India Knowledge as a competitive advantage The forces for change- Outside the organization Demographic changes Changes in the market- economy is becoming more global Technological advancements Social and political pressures Inside the organization Problems with employees Behavior of managers Common areas where change is needed People- managers may need to change employees’ perceptions, attitudes, performance, or skills. Technology Structure- recent trends in organizational structure are the elimination of middle management, the use of electronically linked work teams, and a flattening of the organizational hierarchy Strategy Organizational development- Can be used for the following issues- Conflict management Organizational revitalization- adopt new behaviors and make appropriate changes Adaptation to mergers Organizational development is successful when- Multiple interventions are used The organizational development program is supported by top managers who are committed to the change program The change program’s goals are aimed at both short-term and long-term results
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The country’s culture is conducive to the organizational development program’s success Innovation- the process of coming up with new ideas and turning them into useful applications Types of innovation Product innovation- a change in the appearance or performance of a product or service or the creation of a new one Process innovation- a change in the way a product or service is conceived, manufactured, or disseminated Incremental innovation- the creation of a product, service, or technology than modifies an existing one, Radical innovation- the creation of a product, service, or technology that replaces existing ones. Four characteristics of innovation- Uncertainty Knowledge-intensity Controversy Complexity 3 ways by which organizations can encourage innovation Create a culture that celebrates failure Devote the right amount of money, time, energy, and focus to innovation Reward top-performing innovators 3 ways by which managers can foster innovation Recognize problems and opportunities Communicate your vision Overcome resistance from employees by empowering and rewarding them 10 reasons why employees resist change Predisposition towards change Fear of the unknown Climate of mistrust Fear of failure Loss of job security of status
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This note was uploaded on 09/10/2008 for the course MAN 3025 taught by Professor Lepine during the Spring '07 term at University of Florida.

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Exam 3 book notes - Exam 3 book notes Chapter 10:...

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